Shipping Policy

Last Updated: July 2026

At Novel Store, we're committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

• Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

• During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

• United States: 5–10 business days

• Canada: 6–12 business days

• United Kingdom: 4–8 business days

• Europe: 5–10 business days

• Australia & New Zealand: 7–14 business days

• Rest of the World: 7–20 business days

Please note that delivery estimates are not guaranteed and may vary depending on customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location.

We also offer Free Shipping on eligible orders during selected promotions. Any applicable free shipping offer will be displayed at checkout.

Order Tracking

Once your package has been shipped, you'll receive a tracking number via email.

Please allow 24–48 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

Novel Store cannot be held responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, contact us immediately. We'll do our best to update your order before it ships.

Delayed Deliveries

While we strive to meet our estimated delivery times, unexpected delays caused by shipping carriers, customs inspections, severe weather, or other circumstances beyond our control may occur.

We appreciate your patience and understanding in these situations.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our customer support within 7 days of the expected delivery date.

Include:

• Your order number

• Photos of any damaged items (if applicable)

• A brief description of the issue

We'll work with the shipping carrier to resolve the matter as quickly as possible.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Multiple Shipments

To provide faster delivery, some orders containing multiple items may arrive in separate packages. If this happens, you'll receive tracking information for each shipment.

Need Assistance?

If you have any questions about your shipment or need assistance with your order, our customer support team is happy to help.

We appreciate your trust in Novel Store and thank you for shopping with us!